[Cagdu] we won!

[Shannon L. Dillon]

Hi Ken:

That is so awesome.  Good job!




SHANNON L. DILLON





>From: "Ken Volonte" <kenvolonte at comcast.net>
>Reply-To: cagdu at nfbcal.org
>To: "Cagdu" <cagdu at nfbcal.org>
>Subject: [Cagdu] we won!
>Date: Thu, 30 Aug 2007 17:11:35 -0700
>
>Hi all.  Velvet and I met with Jaquie James, director and general manager 
>of the Stockton Arena along with Kevin Curin, director, customer relations. 
>  We told them of our experience last Friday night.  It felt like we went 
>through it frame by frame.  At one point, Jaquie said that she had some 
>notes that might be pertinent to the incident.  It seems that Mr. Groban 
>had requested a change in the seating only 1 hour before people started 
>arriving.  This explains why our usher said that he didn't know where our 
>seats had gone.  They really weren't available any more.  This was so that 
>Mr. Groban could pretend to be a super star.  The seats he took out of play 
>were filled with "adoring fans who threw flowers at him and with little 
>kids who he would sign cds for at strategic moments in the show.
>
>     When we told of the joke made about buying three seats, one for the 
>dog, Jaquie gasped.  The telling of the story involved the production of 
>paper work on our side and a detailed map on their side.
>
>     At the end of an hour, Jaquie promised to refund all of our money and 
>Kevin asked if we would be willing to participate in training for the staff 
>to make sure that this doesn't happen again.  Sometimes it's easy when 
>common sense and the law are on your side.  The refund was a complete 
>surprise, as was the invitation to attend the circus next month.  "This 
>will be a real test as to whether the staff gets it that people can't just 
>be pushed around like you were".  This was from Kevin.  At the end of it 
>all, we shook hands all around and Jaquie thanked us for taking so much 
>time to explain things in such detail.  "Thanks for not yelling at us.  I 
>would have punched the guy", she said. She even got a kiss from Gulliver.  
>Bye for now. See you on the telephone.


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