[Cagdu] we won!

[robert stigile]

Hello Ken,
I am pleased to hear that the discussion turned out positive.
Very nice job by both you and Velvet.
Take care,

Robert Stigile


> ----- Original Message -----
>From: "Ken Volonte" <kenvolonte at comcast.net
>To: "Cagdu" <cagdu at nfbcal.org
>Date sent: Thu, 30 Aug 2007 17:11:35 -0700
>Subject: [Cagdu] we won!

>Hi all.  Velvet and I met with Jaquie James, director and general 
manager of the Stockton Arena along with Kevin Curin, director, 
customer relations.  We told them of our experience last Friday 
night.  It felt like we went through it frame by frame.  At one 
point, Jaquie said that she had some notes that might be 
pertinent to the incident.  It seems that Mr.  Groban had 
requested a change in the seating only 1 hour before people 
started arriving.  This explains why our usher said that he 
didn't know where our seats had gone.  They really weren't 
available any more.  This was so that Mr.  Groban could pretend 
to be a super star.  The seats he took out of play were filled 
with "adoring fans who threw flowers at him and with little kids 
who he would sign cds for at strategic moments in the show.

>    When we told of the joke made about buying three seats, one 
for the dog, Jaquie gasped.  The telling of the story involved 
the production of paper work on our side and a detailed map on 
their side.

>    At the end of an hour, Jaquie promised to refund all of our 
money and Kevin asked if we would be willing to participate in 
training for the staff to make sure that this doesn't happen 
again.  Sometimes it's easy when common sense and the law are on 
your side.  The refund was a complete surprise, as was the 
invitation to attend the circus next month.  "This will be a real 
test as to whether the staff gets it that people can't just be 
pushed around like you were".  This was from Kevin.  At the end 
of it all, we shook hands all around and Jaquie thanked us for 
taking so much time to explain things in such detail.  "Thanks 
for not yelling at us.  I would have punched the guy", she said.  
She even got a kiss from Gulliver.  Bye for now.  See you on the 
telephone.