<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> judotina48kg@gmail.com<br><b>Date:</b> June 1, 2021 at 9:26:23 AM PDT<br><b>To:</b> Tina.thomas90044@gmail.com<br><b>Subject:</b> <b>FW: [NAGDU] FW: Passenger Support Specialist Program - Request for feedback - Disability and Medical Condition Coalition</b><br><br></div></blockquote><blockquote type="cite"><div dir="ltr"><span></span><br><span></span><br><span>-----Original Message-----</span><br><span>From: NAGDU <nagdu-bounces@nfbnet.org> On Behalf Of Melissa Allman via NAGDU</span><br><span>Sent: Tuesday, June 1, 2021 6:54 AM</span><br><span>To: NAGDU Mailing List, the National Association of Guide Dog Users</span><br><span><nagdu@nfbnet.org></span><br><span>Cc: Melissa Allman <MAllman@seeingeye.org></span><br><span>Subject: [NAGDU] FW: Passenger Support Specialist Program - Request for</span><br><span>feedback - Disability and Medical Condition Coalition</span><br><span></span><br><span>Hi all. I'm forwarding the below from TSA in the event you have used the</span><br><span>passenger Support Specialist program and wish to provide feedback. Passenger</span><br><span>Support Specialists are TSA employees, not airline employees. They provide</span><br><span>assistance to people with disabilities during screenings if requested. If</span><br><span>you have called TSA Cares to arrange for assistance during screening, you</span><br><span>may have dealt with a passenger support specialist. If you have requested a</span><br><span>supervisor because, for instance, you have incorrectly been told you have to</span><br><span>remove your dog's equipment to go through screening, the supervisor who</span><br><span>assisted you would have also had passenger support specialist training. It's</span><br><span>important for TSA to receive feedback on the program so I hope you will take</span><br><span>a few minutes to provide it if you have any to give. I'm sure people have</span><br><span>had negative experiences and they need to know about them, but I know</span><br><span>constructive feedback will also be welcome. Thanks.</span><br><span></span><br><span>Melissa</span><br><span>[The Seeing Eye logo]</span><br><span>Melissa Allman</span><br><span>Senior Specialist, Advocacy and Government Relations The Seeing Eye P.O. Box</span><br><span>375, Morristown, NJ 07963-0375 (mail)</span><br><span>1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)</span><br><span>973-539-4425 ext. x1724 | mallman@seeingeye.org |</span><br><span>www.SeeingEye.org<http://www.SeeingEye.org></span><br><span>________________________________</span><br><span>Your support helps us create extraordinary teams. Please help The Seeing Eye</span><br><span>by making a donation today<http://www.seeingeye.org/donate>.</span><br><span></span><br><span></span><br><span></span><br><span>From: Buckland, Susan <Susan.Buckland@tsa.dhs.gov></span><br><span>Sent: Friday, May 28, 2021 2:21 PM</span><br><span>Subject: Passenger Support Specialist Program - Request for feedback -</span><br><span>Disability and Medical Condition Coalition</span><br><span></span><br><span>Good Afternoon -</span><br><span></span><br><span>The TSA Disability Branch would like to hear from you. We would like your</span><br><span>feedback about the Passenger Support Specialist Program.</span><br><span></span><br><span>Can you please respond to the questions below.</span><br><span></span><br><span></span><br><span>1). What do you like about the Passenger Support Specialist Program?</span><br><span></span><br><span></span><br><span>2). What suggestions do you have for improvement(s) in the Passenger Support</span><br><span>Specialist Program?</span><br><span></span><br><span></span><br><span>Please share and distribute these questions throughout your networks.</span><br><span></span><br><span>We would like to receive your comments/responses by Friday, June 4, 2021.</span><br><span>Please send your responses directly to me at</span><br><span>susan.buckland@tsa.dhs.gov<mailto:susan.buckland@tsa.dhs.gov> .</span><br><span></span><br><span>We look forward to hearing from you.</span><br><span></span><br><span>Thank you,</span><br><span>Susan</span><br><span></span><br><span></span><br><span>Susan Buckland</span><br><span>Senior Policy Advisor</span><br><span>POC/Liaison, Disability and Medical Condition Coalition Transportation</span><br><span>Security Administration Department of Homeland Security</span><br><span>Susan.buckland@tsa.dhs.gov<mailto:Susan.buckland@tsa.dhs.gov></span><br><span>202.684.5002/TEXT</span><br><span>TSA-ContactCenter@tsa.dhs.gov<mailto:TSA-ContactCenter@tsa.dhs.gov></span><br><span></span><br><span></span><br><div><image001.jpg></div><div><image002.jpg></div><div><Untitled attachment 00076.txt></div></div></blockquote></body></html>