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<DIV><FONT size=2 face=Arial>The field reps that were fired had a long standing
relationship with us and they cared about us as people. We all know Emily
Simone. She did a presentation on what to do if our dogs are
attacked. She developed the presentation she gave to our convention a
couple years ago. If we have new field representatives from GDB, and if
there are problems with those new reps, adjustments will have to be made.
None of us had the chance to say good-bye to people who had worked with us for
years: providing guidance, advocacy with recalcitrant officials, home training,
etc. They deserve better. So do we. </FONT></DIV>
<DIV style="FONT: 10pt arial">----- Original Message -----
<DIV style="BACKGROUND: #e4e4e4; font-color: black"><B>From:</B> <A
title=ARipple@guidedogs.com href="mailto:ARipple@guidedogs.com">Ailien
Ripple</A> </DIV>
<DIV><B>To:</B> <A title=kenvolonte@comcast.net
href="mailto:'kenvolonte@comcast.net'">'kenvolonte@comcast.net'</A> </DIV>
<DIV><B>Sent:</B> Wednesday, March 27, 2013 9:17 AM</DIV>
<DIV><B>Subject:</B> PLEASE READ-MESSAGE FROM PAUL LOPEZ: GDB Organizational
Annoucement</DIV></DIV>
<DIV><BR></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Dear
Graduates,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">An
important part of our mission here at Guide Dogs for the Blind is to continually
improve the quality of our services to you, our graduates. Recently we created a
new telephone Support Center to provide direct, real-time, and—most
importantly—personalized service to all of you across the U.S. and Canada. In an
ongoing effort to meet your needs, our next step is to reorganize our staff so
that each of you has access to a dedicated field manager as well as the Support
Center. Up to now, not every graduate has had this benefit. Through the combined
resources of the Support Center and a designated field manager, our aim is to
create a comprehensive network of support for each of you, which will
allow us to respond to your questions and needs in a more timely and consistent
manner.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">With
this new approach to field support, we are moving from 10 client support regions
to six. The field will now be divided in six new zones, each with its own field
manager. During this transition, unfortunately, five field manager and three
office staff positions will be eliminated. Jennifer Isaac will become Client
Services Manager responsible for Admissions and the Support Center. Kelly Martin
will now oversee all field managers. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">We at
GDB are most grateful for the fine work and dedication each of these employees
has demonstrated to help our graduates over the years, and we are committed to
helping each and every one of them transition smoothly.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Most
of you will not be affected by this field staff reorganization. For those of
you, who are, please be assured that we are making every effort to ensure that
your transition to a new field manager happens quickly and comfortably. In the
interim, please know that the Support Center staff is available to address your
concerns and needs at 1-800-295-4050. While we recognize that this change may be
an adjustment, GDB is committed to deploying the best team of professional and
capable support staff and field managers to work with you and meet your needs.
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Your
assigned field manager is Jim Power. Jim’s business number is 800-295-4050
extension 4055 and email is jpower@guidedogs.com.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Within
the next week, graduates affected by this transition will receive a phone call
from their new field manager. Our goal is to support your needs to the best of
our ability, so if questions arise after speaking with your new manager or you
have any concerns at all, don’t hesitate to call the Support Center directly.
Thanks in advance for your understanding and patience as we strive to serve you
better. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Sincerely,
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Paul
Lopez<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial Narrow','sans-serif'">President and
CEO<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial Narrow','sans-serif'">Guide
Dogs for the Blind<o:p></o:p></SPAN></P></DIV>
<P align=center><FONT face=Tahoma><FONT color=#0000ff><SPAN
class=181104718-29112007><SPAN class=181104718-29112007><SPAN
class=181104718-29112007><SPAN class=181104718-29112007><EM><SPAN
class=181104718-29112007><EM><FONT color=#000000 size=2 face=Arial><STRONG>
<HR>
</STRONG></FONT></EM></SPAN>
<P></P>
<DIV align=center>
<DIV align=center><SPAN class=181104718-29112007><EM><FONT color=#000000 size=2
face=Arial><STRONG>Guide Dogs for the Blind</STRONG></FONT></EM></SPAN></DIV>
<DIV align=center><SPAN class=181104718-29112007><STRONG><FONT color=#000000
size=2 face=Arial>Creating successful partnerships for 70
years!</FONT></STRONG></SPAN></DIV></EM></SPAN></DIV>
<DIV align=center><SPAN class=181104718-29112007><STRONG><EM><FONT color=#000000
size=2 face=Arial>Celebrate the remarkable bond between humans and
dogs.</FONT></EM></STRONG></SPAN></DIV>
<DIV align=center><SPAN class=181104718-29112007><STRONG><EM><FONT color=#000000
size=2 face=Arial>Your generosity can change someone's
life!</FONT></EM></STRONG></SPAN></DIV>
<DIV align=center><SPAN class=181104718-29112007><STRONG><EM><FONT color=#000000
size=2 face=Arial></FONT></EM></STRONG></SPAN> </DIV>
<DIV align=center><SPAN class=181104718-29112007><STRONG><EM><FONT color=#000000
size=2 face=Arial>Give online at <A
href="http://www.guidedogs.com/donate">www.guidedogs.com/donate</A>
today!</FONT></EM></STRONG></SPAN></DIV>
<DIV align=center><SPAN class=181104718-29112007> </DIV></SPAN>
<DIV align=center><SPAN class=181104718-29112007>
<HR>
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