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<DIV dir=ltr align=left><FONT face=Tahoma size=2><B>Subject:</B> ] DOJ document:
Q & A on the facts on the ADA and service animals
(long)<BR></FONT><BR></DIV>
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<P>This is cut and pasted here for your convenience. For the formatted document,
please use the url that is given. <BR><BR>It is important for all service animal
handlers to know the facts. /smile/ <BR><BR>--- <BR><A
href="http://www.usdoj.gov/crt/ada/qasrvc.htm">http://www.usdoj.<WBR>gov/crt/ada/<WBR>qasrvc.htm</A><BR><BR>Commonly
Asked Questions About Service Animals in Places of Business<BR><BR>U.S.
Department of Justice<BR>Civil Rights Division<BR>Disability Rights
Section<BR><BR>Department of Justice Seal<BR><BR>horizontal
border<BR><BR>COMMONLY ASKED QUESTIONS ABOUT<BR><BR>SERVICE ANIMALS IN PLACES OF
BUSINESS<BR><BR>1. Q: What are the laws that apply to my business?<BR>Block
quote start<BR><BR>A: Under the Americans with Disabilities Act (ADA), privately
owned businesses that serve the public, such as restaurants, hotels, retail
stores, taxicabs,<BR>theaters, concert halls, and sports facilities, are
prohibited from discriminating against individuals with disabilities. The ADA
requires these businesses<BR>to allow people with disabilities to bring their
service animals onto business premises in whatever areas customers are generally
allowed.<BR>Block quote end<BR><BR>2. Q: What is a service animal?<BR>Block
quote start<BR><BR>A: The ADA defines a service animal as any guide dog, signal
dog, or other animal individually trained to provide assistance to an individual
with a disability.<BR>If they meet this definition, animals are considered
service animals under the ADA regardless of whether they have been licensed or
certified by a state<BR>or local government.<BR><BR>Service animals perform some
of the functions and tasks that the individual with a disability cannot perform
for him or herself. Guide dogs are one type<BR>of service animal, used by some
individuals who are blind. This is the type of service animal with which most
people are familiar. But there are service<BR>animals that assist persons with
other kinds of disabilities in their day-to-day activities. Some examples
include:<BR>Block quote start<BR><BR>_ Alerting persons with hearing impairments
to sounds.<BR><BR>_ Pulling wheelchairs or carrying and picking up things for
persons with mobility impairments.<BR><BR>_ Assisting persons with mobility
impairments with balance.<BR>Block quote end<BR><BR>A service animal is not a
pet.<BR>Block quote end<BR><BR>3. Q: How can I tell if an animal is really a
service animal and not just a pet?<BR>Block quote start<BR><BR>A: Some, but not
all, service animals wear special collars and harnesses. Some, but not all, are
licensed or certified and have identification papers. If<BR>you are not certain
that an animal is a service animal, you may ask the person who has the animal if
it is a service animal required because of a disability.<BR>However, an
individual who is going to a restaurant or theater is not likely to be carrying
documentation of his or her medical condition or disability.<BR>Therefore, such
documentation generally may not be required as a condition for providing service
to an individual accompanied by a service animal. Although<BR>a number of states
have programs to certify service animals, you may not insist on proof of state
certification before permitting the service animal to<BR>accompany the person
with a disability.<BR>Block quote end<BR><BR>4. Q: What must I do when an
individual with a service animal comes to my business?<BR>Block quote
start<BR><BR>A: The service animal must be permitted to accompany the individual
with a disability to all areas of the facility where customers are normally
allowed<BR>to go. An individual with a service animal may not be segregated from
other customers.<BR>Block quote end<BR><BR>5. Q: I have always had a clearly
posted "no pets" policy at my establishment. Do I still have to allow service
animals in?<BR>Block quote start<BR><BR>A: Yes. A service animal is not a pet.
The ADA requires you to modify your "no pets" policy to allow the use of a
service animal by a person with a disability.<BR>This does not mean you must
abandon your "no pets" policy altogether but simply that you must make an
exception to your general rule for service animals.<BR>Block quote end<BR><BR>6.
Q: My county health department has told me that only a guide dog has to be
admitted. If I follow those regulations, am I violating the ADA?<BR>Block quote
start<BR><BR>A: Yes, if you refuse to admit any other type of service animal on
the basis of local health department regulations or other state or local laws.
The ADA<BR>provides greater protection for individuals with disabilities and so
it takes priority over the local or state laws or regulations.<BR>Block quote
end<BR><BR>7. Q: Can I charge a maintenance or cleaning fee for customers who
bring service animals into my business?<BR>Block quote start<BR><BR>A: No.
Neither a deposit nor a surcharge may be imposed on an individual with a
disability as a condition to allowing a service animal to accompany
the<BR>individual with a disability, even if deposits are routinely required for
pets. However, a public accommodation may charge its customers with
disabilities<BR>if a service animal causes damage so long as it is the regular
practice of the entity to charge non-disabled customers for the same types of
damages. For<BR>example, a hotel can charge a guest with a disability for the
cost of repairing or cleaning furniture damaged by a service animal if it is the
hotel's<BR>policy to charge when non-disabled guests cause such damage.<BR>Block
quote end<BR><BR>8. Q: I operate a private taxicab and I don't want animals in
my taxi; they smell, shed hair and sometimes have "accidents." Am I violating
the ADA if I<BR>refuse to pick up someone with a service animal?<BR>Block quote
start<BR><BR>A: Yes. Taxicab companies may not refuse to provide services to
individuals with disabilities. Private taxicab companies are also prohibited
from charging<BR>higher fares or fees for transporting individuals with
disabilities and their service animals than they charge to other persons for the
same or equivalent<BR>service.<BR><BR>Block quote end<BR><BR>9. Q: Am I
responsible for the animal while the person with a disability is in my
business?<BR>Block quote start<BR><BR>A: No. The care or supervision of a
service animal is solely the responsibility of his or her owner. You are not
required to provide care or food or a special<BR>location for the
animal.<BR>Block quote end<BR><BR>10. Q: What if a service animal barks or
growls at other people, or otherwise acts out of control?<BR>Block quote
start<BR><BR>A: You may exclude any animal, including a service animal, from
your facility when that animal's behavior poses a direct threat to the health or
safety<BR>of others. For example, any service animal that displays vicious
behavior towards other guests or customers may be excluded. You may not make
assumptions,<BR>however, about how a particular animal is likely to behave based
on your past experience with other animals. Each situation must be considered
individually.<BR><BR>Although a public accommodation may exclude any service
animal that is out of control, it should give the individual with a disability
who uses the service<BR>animal the option of continuing to enjoy its goods and
services without having the service animal on the premises.<BR>Block quote
end<BR><BR>11. Q: Can I exclude an animal that doesn't really seem dangerous but
is disruptive to my business?<BR>Block quote start<BR><BR>A: There may be a few
circumstances when a public accommodation is not required to accommodate a
service animal--that is, when doing so would result in<BR>a fundamental
alteration to the nature of the business. Generally, this is not likely to occur
in restaurants, hotels, retail stores, theaters, concert<BR>halls, and sports
facilities. But when it does, for example, when a dog barks during a movie, the
animal can be excluded.<BR><BR>Block quote end<BR><BR>If you have further
questions about service animals or other requirements of the ADA, you may call
the U.S. Department of Justice's toll-free ADA Information<BR>Line at
800-514-0301 (voice) or 800-514-0383 (TDD).<BR><BR>July 1996, updated January
14, 2008 Reproduction of this document is encouraged.<BR><A
href="http://www.usdoj.gov/crt/ada/qasrvc.htm">http://www.usdoj.<WBR>gov/crt/ada/<WBR>qasrvc.htm</A><BR><BR>---<BR><BR></P></DIV><!--~-|**|PrettyHtmlStart|**|-~--><SPAN
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<P><FONT SIZE=2>No virus found in this outgoing message.<BR>
Checked by AVG.<BR>
Version: 7.5.549 / Virus Database: 270.8.2/1737 - Release Date: 10/21/2008 9:10 AM<BR>
</FONT> </P>