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<DIV dir=ltr align=left><FONT face=Tahoma size=2><B>Subject:</B> USA: Commonly
Asked Questions About Service Animals in Places of Business<BR></FONT><BR></DIV>
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<P><A
href="http://www.usdoj.gov/crt/ada/qasrvc.htm">http://www.usdoj.<WBR>gov/crt/ada/<WBR>qasrvc.htm</A><BR><BR>Commonly
Asked Questions About Service Animals in<BR>Places of Business<BR><BR>U.S.
Department of Justice<BR>Civil Rights Division<BR>Disability Rights
Section<BR><BR>Department of Justice Seal<BR><BR>horizontal
border<BR><BR>COMMONLY ASKED QUESTIONS ABOUT<BR><BR>SERVICE ANIMALS IN PLACES OF
BUSINESS<BR><BR>1. Q: What are the laws that apply to my business?<BR>Block
quote start<BR><BR>A: Under the Americans with Disabilities Act
(ADA),<BR>privately owned businesses that serve the public, such<BR>as
restaurants, hotels, retail stores, taxicabs,<BR>theaters, concert halls, and
sports facilities, are<BR>prohibited from discriminating against
individuals<BR>with disabilities. The ADA requires these businesses<BR>to allow
people with disabilities to bring their<BR>service animals onto business
premises in whatever<BR>areas customers are generally allowed.<BR>Block quote
end<BR><BR>2. Q: What is a service animal?<BR>Block quote start<BR><BR>A: The
ADA defines a service animal as any guide dog,<BR>signal dog, or other animal
individually trained to<BR>provide assistance to an individual with a
disability.<BR>If they meet this definition, animals are considered<BR>service
animals under the ADA regardless of whether<BR>they have been licensed or
certified by a state<BR>or local government.<BR><BR>Service animals perform some
of the functions and<BR>tasks that the individual with a disability
cannot<BR>perform for him or herself. Guide dogs are one type<BR>of service
animal, used by some individuals who are<BR>blind. This is the type of service
animal with which<BR>most people are familiar. But there are service<BR>animals
that assist persons with other kinds of<BR>disabilities in their day-to-day
activities. Some<BR>examples include:<BR>Block quote start<BR><BR>_ Alerting
persons with hearing impairments to sounds.<BR><BR>_ Pulling wheelchairs or
carrying and picking up<BR>things for persons with mobility
impairments.<BR><BR>_ Assisting persons with mobility impairments
with<BR>balance.<BR>Block quote end<BR><BR>A service animal is not a
pet.<BR>Block quote end<BR><BR>3. Q: How can I tell if an animal is really a
service<BR>animal and not just a pet?<BR>Block quote start<BR><BR>A: Some, but
not all, service animals wear special<BR>collars and harnesses. Some, but not
all, are licensed<BR>or certified and have identification papers. If<BR>you are
not certain that an animal is a service<BR>animal, you may ask the person who
has the animal if<BR>it is a service animal required because of
a<BR>disability.<BR>However, an individual who is going to a restaurant
or<BR>theater is not likely to be carrying documentation of<BR>his or her
medical condition or disability.<BR>Therefore, such documentation generally may
not be<BR>required as a condition for providing service to an<BR>individual
accompanied by a service animal. Although<BR>a number of states have programs to
certify service<BR>animals, you may not insist on proof of
state<BR>certification before permitting the service animal to<BR>accompany the
person with a disability.<BR>Block quote end<BR><BR>4. Q: What must I do when an
individual with a service<BR>animal comes to my business?<BR>Block quote
start<BR><BR>A: The service animal must be permitted to accompany<BR>the
individual with a disability to all areas of the<BR>facility where customers are
normally allowed<BR>to go. An individual with a service animal may not
be<BR>segregated from other customers.<BR>Block quote end<BR><BR>5. Q: I have
always had a clearly posted "no pets"<BR>policy at my establishment. Do I still
have to allow<BR>service animals in?<BR>Block quote start<BR><BR>A: Yes. A
service animal is not a pet. The ADA<BR>requires you to modify your "no pets"
policy to allow<BR>the use of a service animal by a person with
a<BR>disability.<BR>This does not mean you must abandon your "no pets"<BR>policy
altogether but simply that you must make an<BR>exception to your general rule
for service animals.<BR>Block quote end<BR><BR>6. Q: My county health department
has told me that<BR>only a guide dog has to be admitted. If I follow
those<BR>regulations, am I violating the ADA?<BR>Block quote start<BR><BR>A:
Yes, if you refuse to admit any other type of<BR>service animal on the basis of
local health department<BR>regulations or other state or local laws. The
ADA<BR>provides greater protection for individuals with<BR>disabilities and so
it takes priority over the local<BR>or state laws or regulations.<BR>Block quote
end<BR><BR>7. Q: Can I charge a maintenance or cleaning fee for<BR>customers who
bring service animals into my business?<BR>Block quote start<BR><BR>A: No.
Neither a deposit nor a surcharge may be<BR>imposed on an individual with a
disability as a<BR>condition to allowing a service animal to
accompany<BR>the<BR>individual with a disability, even if deposits
are<BR>routinely required for pets. However, a public<BR>accommodation may
charge its customers with<BR>disabilities<BR>if a service animal causes damage
so long as it is the<BR>regular practice of the entity to charge
non-disabled<BR>customers for the same types of damages. For<BR>example, a hotel
can charge a guest with a disability<BR>for the cost of repairing or cleaning
furniture<BR>damaged by a service animal if it is the hotel's<BR>policy to
charge when non-disabled guests cause such<BR>damage.<BR>Block quote
end<BR><BR>8. Q: I operate a private taxicab and I don't want<BR>animals in my
taxi; they smell, shed hair and<BR>sometimes have "accidents." Am I violating
the ADA if<BR>I<BR>refuse to pick up someone with a service animal?<BR>Block
quote start<BR><BR>A: Yes. Taxicab companies may not refuse to
provide<BR>services to individuals with disabilities. Private<BR>taxicab
companies are also prohibited from charging<BR>higher fares or fees for
transporting individuals with<BR>disabilities and their service animals than
they<BR>charge to other persons for the same or
equivalent<BR>service.<BR><BR>Block quote end<BR><BR>9. Q: Am I responsible for
the animal while the person<BR>with a disability is in my business?<BR>Block
quote start<BR><BR>A: No. The care or supervision of a service animal
is<BR>solely the responsibility of his or her owner. You are<BR>not required to
provide care or food or a special<BR>location for the animal.<BR>Block quote
end<BR><BR>10. Q: What if a service animal barks or growls at<BR>other people,
or otherwise acts out of control?<BR>Block quote start<BR><BR>A: You may exclude
any animal, including a service<BR>animal, from your facility when that animal's
behavior<BR>poses a direct threat to the health or safety<BR>of others. For
example, any service animal that<BR>displays vicious behavior towards other
guests or<BR>customers may be excluded. You may not
make<BR>assumptions,<BR>however, about how a particular animal is likely
to<BR>behave based on your past experience with other<BR>animals. Each situation
must be considered<BR>individually.<BR><BR>Although a public accommodation may
exclude any<BR>service animal that is out of control, it should give<BR>the
individual with a disability who uses the service<BR>animal the option of
continuing to enjoy its goods and<BR>services without having the service animal
on the<BR>premises.<BR>Block quote end<BR><BR>11. Q: Can I exclude an animal
that doesn't really<BR>seem dangerous but is disruptive to my business?<BR>Block
quote start<BR><BR>A: There may be a few circumstances when a
public<BR>accommodation is not required to accommodate a service<BR>animal--that
is, when doing so would result in<BR>a fundamental alteration to the nature of
the<BR>business. Generally, this is not likely to occur in<BR>restaurants,
hotels, retail stores, theaters, concert<BR>halls, and sports facilities. But
when it does, for<BR>example, when a dog barks during a movie, the animal<BR>can
be excluded.<BR><BR>Block quote end<BR><BR>If you have further questions about
service animals or<BR>other requirements of the ADA, you may call the
U.S.<BR>Department of Justice's toll-free ADA Information<BR>Line at
800-514-0301 (voice) or 800-514-0383 (TDD).<BR><BR>July 1996, updated January
14, 2008 <BR>Reproduction of this document is<BR>encouraged.<BR><A
href="http://www.usdoj.gov/crt/ada/qasrvc.htm">http://www.usdoj.<WBR>gov/crt/ada/<WBR>qasrvc.htm</A><BR><BR>____________<WBR>_________<WBR>_________<WBR>_________<WBR>_________<WBR>_________<WBR>_<BR>Looking
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