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<DIV dir=ltr align=left><FONT face=Tahoma size=2><B>Subject:</B> San Diego, CA:
Denial of Access at McDonalds<BR></FONT><BR></DIV>
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<P>To quote the following article, the author<BR>rationalizes the denial of
service by saying, <BR>"Her stubbornness may be explained, in part, by
the<BR>fact that Carlson doesn't act like he's blind." <BR><BR>/sigh/
<BR><BR>Here's the article from San Diego: <BR><BR>GERRY BRAUN ONLY IN SAN
DIEGO<BR>Disabled man not lovin' it after snubs at
McDonald's<BR><BR>UNION-TRIBUNE<BR><BR>November 11, 2007<BR><BR>As he headed to
work Thursday morning, something odd<BR>happened to Mark Carlson.<BR><BR>He felt
an urge to eat an Egg McMuffin.<BR><BR>So Carlson headed into the McDonald's
restaurant<BR>across the street from his office.<BR><BR>When he reached the
counter, another odd thing<BR>happened.<BR><BR>He was refused
service.<BR><BR>“I'm sorry, your pet can't be in here,” Carlson<BR>recalls the
young lady behind the counter telling him.<BR><BR>She was referring to Musket,
the 7-year-old yellow<BR>Labrador retriever that is Carlson's guide dog
and<BR>wears a guide dog's distinctive leather harness with<BR>a stiff
handle.<BR><BR>Carlson explained Musket's purpose, but the young lady<BR>did not
believe him. She offered to serve Carlson, but<BR>only if he and Musket went out
on the patio.<BR><BR>So he showed her Musket's Guide Dog Identification<BR>Card
and followed that with a laminated card spelling<BR>out his rights.<BR><BR>It
begins: “California law guarantees a blind person<BR>the legal right to be
accompanied by a specially<BR>trained guide dog in all public accommodations .
.<BR>. ”<BR><BR>She wasn't buying it for a minute. “You'll have to<BR>step
outside. I have other customers to serve,” she<BR>told him.<BR><BR>Her
stubbornness may be explained, in part, by the<BR>fact that Carlson doesn't act
like he's blind. He has<BR>retinitis pigmentosa, a degenerative eye
disease<BR>that allows him to make out shapes but not details. He<BR>can
recognize a head, for instance, though he won't<BR>see the face.<BR><BR>And when
he asked to speak to a manager, his eyes<BR>likely darted around the McDonald's,
looking for the<BR>shape of another employee.<BR><BR>The manager came and
listened, but still, no sale.<BR><BR>Carlson was told to read the sign outside,
which, if<BR>he could have read it, would only have made
him<BR>angrier.<BR><BR>It says, “No pets. We welcome assistance dogs.”<BR><BR>So
Carlson went to work hungry Thursday.<BR><BR>At this point, I should explain
what Carlson does for<BR>living. He works for Access to Independence, which
is<BR>dedicated to helping people with disabilities<BR>live
independently.<BR><BR>The organization, formerly known as the Access
Center,<BR>has been located on University Avenue across from the<BR>McDonald's
for most of the past 30 years.<BR><BR>And part of Carlson's job is working with
people who<BR>use service animals, educating them about their rights<BR>and
advocating for them.<BR><BR>Would you like fries with that irony?<BR><BR>“They
picked the wrong person,” Carlson told me. “This<BR>was like mugging a
cop.”<BR><BR>Back at his office, Carlson talked with his<BR>colleagues,
consulted with a lawyer and then tracked<BR>down Dana Swanson, the restaurant
supervisor for the<BR>McDonald's.<BR>Swanson apologized repeatedly and assured
him that the<BR>problem would be rectified.<BR><BR>That afternoon, Carlson and
Musket returned to the<BR>McDonald's to get the names of the manager and
the<BR>young lady behind the counter. By then, the shifts<BR>had changed and an
entirely different crew was<BR>working.<BR><BR>The new crew told Carlson to take
his dog outside.<BR><BR>“It was like a bad movie. Unbelievable,” he told
me.<BR>“The obvious hostility and outright<BR>digging-your-<WBR>heels-in
obstinacy of these people blew<BR>my mind. I've<BR>heard about it before but
never encountered it.”<BR><BR>He finally got the names he wanted – the first
names<BR>only – but not until he had summoned four of his<BR>colleagues from
across the street and two San Diego<BR>police officers.<BR><BR>On Friday
morning, Carlson and Musket made a third<BR>trip to McDonald's, with far
different results.<BR><BR>They were greeted warmly at the door by the
owner,<BR>Ernie Sandoval, as well as Swanson and Kevin Kereluik,<BR>the director
of operations for Sandoval's 15<BR>restaurants.<BR><BR>I was there, too, and
when I introduced myself,<BR>Sandoval, Swanson and Kereluik fell silent and
looked<BR>as if they'd eaten a bad meal.<BR><BR>But soon enough, they got around
to the purpose of the<BR>meeting: apologizing profusely and assuring
Carlson<BR>that the employees were all being trained in<BR>the legal rights of
people with disabilities.<BR><BR>What else can we do? Sandoval
asked.<BR><BR>“I'm going to give you guys room to run in, but I want<BR>to see
results. I don't ever want this to happen to<BR>anyone again,” Carlson told
them.<BR><BR>“I'm not one of those people who sue to make money,”<BR>he added,
which no doubt relieved them greatly. “I<BR>detest people who do that. They give
people with<BR>disabilities a bad name.”<BR><BR>And so Sandoval promised that
his restaurants would<BR>work closely with longtime neighbor Access
to<BR>Independence to further its programs. By the end of<BR>the<BR>day, three
officials with McDonald's had called to<BR>inquire how they could be
helpful.<BR><BR>“I'm having a very good day,” Carlson said.<BR><BR>I reminded
him that in three visits, he hadn't eaten a<BR>thing. That was OK by him. “I
think I lost my taste<BR>for that McMuffin,” he said.<BR><BR>Gerry Braun: (619)
542-4563;<BR><A
href="mailto:gerry.braun%40uniontrib.com">gerry.braun@<WBR>uniontrib.<WBR>com</A><BR><BR>Find
this article at:<BR><A
href="http://www.signonsandiego.com/news/metro/20071111-9999-1m11braun.html">http://www.signonsa<WBR>ndiego.com/<WBR>news/metro/<WBR>20071111-<WBR>9999-1m11braun.<WBR>html</A><BR><BR>©
Copyright 2007 Union-Tribune Publishing Co. ? A<BR>Copley Newspaper
Site<BR><BR>____________<WBR>_________<WBR>_________<WBR>_________<WBR>_________<WBR>__<BR>Do
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