<div>Hi Ken & All,</div> <div> </div> <div>I am sorry to hear about your situation. I would recommend that in the future when attending events that require tickets that you hold onto them. Show them to whomever is assisting you to your seat but do not give them up. If the attendant tried to take the tickets nicley explain you would like to hold onto them but you can look at them. You might also let them know you have had problems in the past. Also, if you purchase tickets online there is normally a confirmation that you get via email or print after you order tickets. I always bring this along as well incase of any problems as it also has seat assignment and all the other important information on it. I hope the phone call on Monday goes well and look forward to hearing the outcome.</div> <div>Have a great evening,</div> <div>Tiffany<BR><BR><B><I>Ken Volonte <kenvolonte@comcast.net></I></B> wrote:</div> <BLOCKQUOTE
class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <META content="MSHTML 6.00.2900.3157" name=GENERATOR> <STYLE></STYLE> <DIV><FONT face=Arial size=2>Hi all. Last night, Velvet and I went to a Josh Groban concert at the Stockton Arena. We had bought tickets well in advance because Velvet can't climb steps. We had seats at floor level 1 section 9.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> When we showed our tickets to the arena staff, we were repeatedly told, "You're up front on the floor". We walked through accompanied by an usher, but when he realized who we were: a blind man with a guide dog and a lady with a cane, our section magically didn't exist any more. "I can't tell if that's... see how this here is underlined... Kathie will take care of you. She's a supervisor", and off he went into the crowd.
</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> Kathie instructed us to follow her back the way we'd just come. She just left us standing and took off with our tickets. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> Finally, Velvet couldn't stand any more and I was getting more irritated by the minute. There were six chairs near to where we were, and we sat down. After maybe fifteen minutes, six women approached us and demanded that we move. Kathie was with them, and she insisted that we again follow her. We were seated on the far right of the arena sitting sideways to the stage. Velvet kept insisting that this wasn't right, that we had paid for floor tickets and that they had been taken from us. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial
size=2> Finally, Josh Groban's security man came up to us and demanded to see our tickets. "This is where you're supposed to be. What's the problem"?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> Velvet explained that these were not our assigned seats, that our tickets had been traded out for these seats. The security man then questioned me. "You bought two seats?</FONT> <FONT face=Arial size=2> With the dog you didn't buy three?" </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> A reasonable man would have just pulled out his law card, but to my shame, I lost it. I really lost it. His question cast me right back to the 70s. I think that the reason it had such an effect on me was that all control and hope for what should have been an orderly entrance and enjoyable evening
were dashed. "If you want to enjoy the rest of the show", Mr. Security went on, "then you're going to have to speak to me with the respect I've shown you". </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> "I'm sorry", I said.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> "What was that, I didn't hear you."</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> "I will enjoy the show", but the experience was just wrong. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> Velvet and I have been to many venues and we've always had a good time. Where accommodations have had to be made, they have been undertaken with grace and good will on both sides. All we wanted was to be shown to the seats to
which we were assigned. Instead, we were marginalized. I admit some responsibility for this because I lost my temper; but sometimes, when you have been warn down, all you can do is yell. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV> On Monday, Velvet and I shall attempt to talk to the management of the Stockton Arena. We will present our arguments in a reasonable fashion. </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV> This is not the first time something like this has happened to us at this venue. The first time, Velvet fell amid a whole scrum of people and nobody helped at all. </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV> Progress can be hard even when the law and common sense are on your side. </DIV>_______________________________________________<BR>Cagdu mailing
list<BR>Cagdu@nfbcal.org<BR>https://www.nfbcal.org/mailman/listinfo.cgi/cagdu<BR></BLOCKQUOTE><BR>