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<FONT face=Tahoma size=2><B>Subject:</B> woman with service dog not let on
bus<BR></FONT><BR></DIV>
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<P>An Ottawa transit bus driver will not be reprimanded after a disabled
<BR>woman complained he barred her from a bus, called her names and twice
<BR>left her in the freezing rain, said a city spokesman.<BR><BR>Michael
Fitzpatrick said the driver acted professionally when he <BR>prevented Sue
Anderson from boarding the OC Transpo bus with her <BR>assistance dog because he
believed the dog's bus pass was fake.<BR><BR>Anderson, 50, uses a motorized
wheelchair and has only limited use of <BR>one arm. She relies on her American
cocker spaniel Little Pieces, a <BR>trained assistance dog, to perform everyday
tasks such as fetching <BR>her medication, pressing elevator buttons and keeping
other <BR>passengers from crowding her on the bus.<BR><BR>Kathy Riley, OC
Transpo's accessible transit specialist, said the <BR>dog's city-issued bus pass
is unique and bus drivers were not told <BR>about it. The pass was issued as
part of a pilot project intended to <BR>make things easier for people with
assistance dogs other than guide <BR>dogs for the blind.<BR><BR>"It's a matter
of us getting the message out to all of the operators <BR>and employees that a
service dog is in fact much more than that," <BR>Riley said. <BR><BR>Meanwhile,
Anderson said Mayor Larry O'Brien has promised to look <BR>into the incidents
himself.<BR><BR>Continue Article<BR><BR>Anderson went public on Saturday with
complaints about how she was <BR>treated by an OC Transpo driver on Dec. 29 and
Jan. 1.<BR><BR>She said she hopes publicizing the incident will result in better
<BR>treatment of people with disabilities who use public transit.<BR><BR>"I
really hope that with this … all of the drivers will realize that <BR>not just
Seeing Eye dogs are assist dogs," she said.<BR><BR>Anderson said the problems
began when she presented both her own bus <BR>pass and her dog's while trying to
board the No. 5 bus.<BR><BR>She said the driver told her the dog's pass, which
she has used for a <BR>year, was fake. He allowed her on the bus, but said he
wouldn't pick <BR>her up again.<BR><BR>"He used the b-word," she said. "I said,
'You, sir, are not a very <BR>nice man.' He said, 'You, madame, are a
B.'"<BR><BR>Anderson said the same driver passed her twice without stopping
three <BR>days later, while she waited in the freezing rain as it got
dark.<BR><BR>"It really was disturbing," she said. "It makes me want to stay
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