[Cagdu] Fwd: [NAGDU] FW: Passenger Support Specialist Program - Request for feedback - Disability and Medical Condition Coalition

[Tina Thomas]

Sent from my iPhone

Begin forwarded message:

> From: judotina48kg at gmail.com
> Date: June 1, 2021 at 9:26:23 AM PDT
> To: Tina.thomas90044 at gmail.com
> Subject: FW: [NAGDU] FW: Passenger Support Specialist Program - Request for feedback - Disability and Medical Condition Coalition
> 
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Melissa Allman via NAGDU
> Sent: Tuesday, June 1, 2021 6:54 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> <nagdu at nfbnet.org>
> Cc: Melissa Allman <MAllman at seeingeye.org>
> Subject: [NAGDU] FW: Passenger Support Specialist Program - Request for
> feedback - Disability and Medical Condition Coalition
> 
> Hi all. I'm forwarding the below from TSA in the event you have used the
> passenger Support Specialist program and wish to provide feedback. Passenger
> Support Specialists are TSA employees, not airline employees. They provide
> assistance to people with disabilities during screenings if requested. If
> you have called TSA Cares to arrange for assistance during screening, you
> may have dealt with a passenger support specialist. If you have requested a
> supervisor because, for instance, you have incorrectly been told you have to
> remove your dog's equipment to go through screening, the supervisor who
> assisted you would have also had passenger support specialist training. It's
> important for TSA to receive feedback on the program so I hope you will take
> a few minutes to provide it if you have any to give. I'm sure people have
> had negative experiences and they need to know about them, but I know
> constructive feedback will also be welcome. Thanks.
> 
> Melissa
> [The Seeing Eye logo]
> Melissa Allman
> Senior Specialist, Advocacy and Government Relations The Seeing Eye P.O. Box
> 375, Morristown, NJ 07963-0375 (mail)
> 1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)
> 973-539-4425 ext. x1724 | mallman at seeingeye.org |
> www.SeeingEye.org<http://www.SeeingEye.org>
> ________________________________
> Your support helps us create extraordinary teams. Please help The Seeing Eye
> by making a donation today<http://www.seeingeye.org/donate>.
> 
> 
> 
> From: Buckland, Susan <Susan.Buckland at tsa.dhs.gov>
> Sent: Friday, May 28, 2021 2:21 PM
> Subject: Passenger Support Specialist Program - Request for feedback -
> Disability and Medical Condition Coalition
> 
> Good Afternoon -
> 
> The TSA Disability Branch would like to hear from you.  We would like your
> feedback about the Passenger Support Specialist Program.
> 
> Can you please respond to the questions below.
> 
> 
> 1). What do you like about the Passenger Support Specialist Program?
> 
> 
> 2). What suggestions do you have for improvement(s) in the Passenger Support
> Specialist Program?
> 
> 
> Please share and distribute these questions throughout your networks.
> 
> We would like to receive your comments/responses by Friday, June 4, 2021.
> Please send your responses directly to me at
> susan.buckland at tsa.dhs.gov<mailto:susan.buckland at tsa.dhs.gov> .
> 
> We look forward to hearing from you.
> 
> Thank you,
> Susan
> 
> 
> Susan Buckland
> Senior Policy Advisor
> POC/Liaison, Disability and Medical Condition Coalition Transportation
> Security Administration Department of Homeland Security
> Susan.buckland at tsa.dhs.gov<mailto:Susan.buckland at tsa.dhs.gov>
> 202.684.5002/TEXT
> TSA-ContactCenter at tsa.dhs.gov<mailto:TSA-ContactCenter at tsa.dhs.gov>
> 
> 
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