[Cagdu] FW: Canada: Uber Criticized After Woman With Service Dog Denied Service

[Lisa Irving]

I can totally relate to this article. My experience parallels this woman's. I'm telling you I could put my name in the article and our stories sound quite similar frankly, I'm getting very fed up I'm tired of being late to work I am tired of standing in the dark I am tired of the delays on the Agonizingly slow implementation of the NFB settlement with uber. I have filed so many complaints through the uber Emergency phone number I have followed up in writing is anybody else is this fed up? 

Lisa Irving and guide dog Bernie, San Diego California

Sent from my iPhone

> On Jan 7, 2017, at 9:07 PM, Tina Thomas <judotina48kg at gmail.com> wrote:
> 
> Subject: [seeing-eye] Canada: Uber Criticized After Woman With Service Dog Denied Service
>  
> Canada: Uber Criticized After Woman With Service Dog Denied Service
> BY  ADELLE LOISELLE
> JANUARY 6, 2017 4:59AM
>  
> It’s a call Amanda Haggert says she’s made hundreds of times since getting her service dog, Zeke; a call to Uber to get a ride to work.
>  
> Except on Sunday night, Haggert says the driver refused to drive her.
>  
> After an exchange of words, she cancelled the ride and tried again.
>  
> Then a second driver denied her service.
>  
> After a complaint, and a conversation with workers on Uber’s service line, Haggert was sure she would have no problems getting a ride to work Wednesday
> evening, but then she did.
>  
> “At a quarter-to-seven Wednesday night, I called an Uber. I texted them ‘I have a service dog with me’. About five minutes later I got a phone call,” she says. “He says ‘you have a dog. Is it a big dog?’ — he says ‘yeah. I don’t think that’s going to work.”
>  
> Finally, the fourth driver took her to work, but by then, Haggert had had enough. She complained again, and now she wants to raise public awareness that customers with a service animal can not be denied a ride.
>  
> Uber’s website also  explicitly states drivers must provide service,
> even if the service animal in question is a 75lbs Rottweiler/Lab mix, like Zeke.  Uber Spokeswoman, Kayla Whaling says any driver that refuses could have their partnership terminated.  The ride sharing service also denies Haggert cancelled three trips, saying their records show only one cancellation.
>  
> At Veteran’s Cab, Manager Walter Bezzina says it is illegal to deny customers with a service animal service. However, drivers can face legitimate challenges too.
>  
> “There are some guys, for example, that are allergic [to dogs],” he says. “So what we do is to them [the drivers] you know, call us and then we’ll just send another cab.”
>  
> He says another driver can often be at the pickup point in three minutes.
>  
> “Many years ago, I had a guy did turn down a service animal and ended up costing him huge in terms of going to the Human Rights [Tribunal],” says Bezzina.
>  
> Transit Windsor also has a
> policy regarding service animals on city buses.
> It states service animals must wear a vest identifying them as such, and the owner must have a note from a doctor or nurse with them.
>  
>                 Source: http://blackburnnews.com/windsor/windsor-news/2017/01/06/uber-criticized-woman-service-dog-denied-service/
>  
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