[Cagdu] City Cab

[robert stigile]

 ---- Original Message ------
From: Nyree Kolanjian <nyree.k at sgtransit.com
Subject: City Cab
Date sent: Wed, 23 Jan 2013 15:47:30 -0800

Hi Robert,



It was a pleasure speaking with you earlier today.



As we discussed, City Cab has a firm policy that all drivers must 
accept
passengers with service animals, without exception.  This is also 
in
accordance with the LADOT’s taxicab rules.



Per your request, attached is a copy of the LADOT rule regarding 
servicing
passengers with service animals, as well as a copy of the notice 
provided
to drivers.  Please also note that all City Cab drivers are 
required to take
and pass an exam with the DOT, indicating that they know the 
rules of the
DOT and will abide by them.



As discussed, in the future, please obtain the name of the call 
taker
whenever you call to schedule a pick up, and please obtain the 
name of the
driver who arrives to pick you up.  The more information we have, 
the better
equipped we will be to take the necessary steps to address the 
matter and
to ensure that similar situations do not occur in the future.



Again, I apologize on behalf of City Cab for your negative 
experience.
Please feel free to contact me should anything similar occur in 
the future.



Thank you, and I hope you recover from your cold soon.





Best,



*Nyree Kolanjian*

T: (626) 258-1312

F: (626) 258-1329

E: *nyree.k at sgtransit.com*

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