[Cagdu] Fw: PLEASE READ-MESSAGE FROM PAUL LOPEZ: GDB Organizational Annoucement

Tue Apr 2 09:13:27 PDT 2013

Hello Ken and all- 

The Seeing Eye went through the same process last summer and a lot of grads
were heartbroken, however SE is still able to serve their graduates with the
same professionalism and promptness. GDB will survive. I am sorry for the
instructors who were let go, however hopefully they will find employment
soon. 

Tina and the girls  

From: cagdu-bounces at nfbcal.org [mailto:cagdu-bounces at nfbcal.org] On Behalf
Of Ken Volonte
Sent: Tuesday, April 02, 2013 8:46 AM
To: Cagdu
Subject: [Cagdu] Fw: PLEASE READ-MESSAGE FROM PAUL LOPEZ: GDB Organizational
Annoucement

The field reps that were fired had a long standing relationship with us and
they cared about us as people.  We all know Emily Simone.  She did a
presentation on what to do if our dogs are attacked.  She developed the
presentation she gave to our convention a couple years ago.  If we have new
field representatives from GDB, and if there are problems with those new
reps, adjustments will have to be made.  None of us had the chance to say
good-bye to people who had worked with us for years: providing guidance,
advocacy with recalcitrant officials, home training, etc.  They deserve
better.  So do we.  

----- Original Message ----- 

From: Ailien Ripple <mailto:ARipple at guidedogs.com>  

To: 'kenvolonte at comcast.net' 

Sent: Wednesday, March 27, 2013 9:17 AM

Subject: PLEASE READ-MESSAGE FROM PAUL LOPEZ: GDB Organizational Annoucement

Dear Graduates,

An important part of our mission here at Guide Dogs for the Blind is to
continually improve the quality of our services to you, our graduates.
Recently we created a new telephone Support Center to provide direct,
real-time, and-most importantly-personalized service to all of you across
the U.S. and Canada. In an ongoing effort to meet your needs, our next step
is to reorganize our staff so that each of you has access to a dedicated
field manager as well as the Support Center. Up to now, not every graduate
has had this benefit. Through the combined resources of the Support Center
and a designated field manager, our aim is to create a comprehensive network
of support  for each of you, which will allow us to respond to your
questions and needs in a more timely and consistent manner.

With this new approach to field support, we are moving from 10 client
support regions to six. The field will now be divided in six new zones, each
with its own field manager. During this transition, unfortunately, five
field manager and three office staff positions will be eliminated. Jennifer
Isaac will become Client Services Manager responsible for Admissions and the
Support Center. Kelly Martin will now oversee all field managers. 

We at GDB are most grateful for the fine work and dedication each of these
employees has demonstrated to help our graduates over the years, and we are
committed to helping each and every one of them transition smoothly.

Most of you will not be affected by this field staff reorganization. For
those of you, who are, please be assured that we are making every effort to
ensure that your transition to a new field manager happens quickly and
comfortably. In the interim, please know that the Support Center staff is
available to address your concerns and needs at 1-800-295-4050. While we
recognize that this change may be an adjustment, GDB is committed to
deploying the best team of professional and capable support staff and field
managers to work with you and meet your needs.  

Your assigned field manager is Jim Power. Jim's business number is
800-295-4050 extension 4055 and email is jpower at guidedogs.com.

Within the next week, graduates affected by this transition will receive a
phone call from their new field manager. Our goal is to support your needs
to the best of our ability, so if questions arise after speaking with your
new manager or you have any concerns at all, don't hesitate to call the
Support Center directly. Thanks in advance for your understanding and
patience as we strive to serve you better. 

Sincerely, 

Paul Lopez

President and CEO

Guide Dogs for the Blind

  _____  

Guide Dogs for the Blind

Creating successful partnerships for 70 years!

Celebrate the remarkable bond between humans and dogs.

Your generosity can change someone's life!

Give online at www.guidedogs.com/donate today!

  _____  

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