[Cagdu] FW: [nagdu] Fidelco Guide Dog Foundation Inc.

[Tina Thomas]

-----Original Message-----
From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
Of Marion Gwizdala
Sent: Friday, January 28, 2011 7:15 AM
To: NAGDU List; nyagdu; blindtlk at nfbnet.org; NFB Chapter presidents; FLAGDU
List
Subject: [nagdu] Fidelco Guide Dog Foundation Inc.

Please distribute the following message as widely as appropriate.

January 28, 2011

 

            The National Association of Guide Dog Users (NAGDU), a division
of the National Federation of the Blind, has been contacted by a consumer of
the Fidelco Guide Dog Foundation Inc., alleging that they have arbitrarily
and without just cause, removed her dog from her. Fidelco contends that they
removed the dog "for safety reasons" but refuse to share any more details,
citing confidentiality and privacy concerns, in spite of a signed release of
information form granting permission to speak with us. Fidelco officials
contend they have given the consumer an explanation of the reason the dog
was repossessed, a fact the consumer denies. Fidelco has referred us to
their ownership agreement which states, "Fidelco may repossess the dog. .
.for any other reason as determined by Fidelco in its sole and absolute
discretion."

            We have reason to believe that this is not an isolated incident
and there are other consumers who have been treated in a similar manner by
the Fidelco Guide Dog foundation inc. We are interested in hearing from
others who have had their dogs repossessed by Fidelco without cause or
explanation "in its sole and absolute discretion." Fidelco consumers wishing
to file such a complaint should send their names, addresses (including email
addresses), and telephone numbers, along with the circumstances of the
repossession to 

 

Marion Gwizdala, President

National Association of Guide Dog Users

National Federation of the Blind

President at NAGDU.ORG


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