[Cagdu] FW: Aeroflot introduces uniform service-- publicizes policy regarding guide dogs, etc.

[tina thomas]

Subject: Aeroflot introduces uniform service-- publicizes policy regarding
guide dogs, etc.




The FINANCIAL, News That Makes Money, Business News &
Multimedia 

Aeroflot introduces uniform service

21/03/2008 12:01 (20:13 minutes ago)

The FINANCIAL -- JFC Aeroflot has introduced
standardised airport services for passengers with
physical impairments that meet international
requirements.

The standard ensures a high degree of comfort and
safety, as well as consistent quality of these
Aeroflot services. It will be instrumental in
establishing
a system for organising services for passengers with
disabilities onboard the aircraft.

Passengers who want to fly in this category will be
asked about their degree of invalidity, capability of
movement and need for oxygen bottles in the course
of booking. They may also avail themselves of the
medical centre's services and have somebody accompany
them during travel. Passengers with severely impaired
eyesight who are dependent on a guide dog are allowed
to bring the animal into the passenger cabin free of
charge. During the flight the dog must be leashed
at the passenger's feet and wear a muzzle. The
passenger must carry a document to prove the dog's
training as a guide dog.

Passengers and their accompanying persons will be
cleared at the medical centre immediately prior to
boarding and following completion of all flight
document
formalities.

Passengers with physical impairments will be
accommodated in the first row of seats in the
passenger cabin. Their seats will be reserved in
advance by Aeroflot
staff. Six seats will be reserved for passengers
requiring a stretcher (three rows with two seats
each); handicapped persons in need of a wheelchair
will
have one seat reserved, their wheelchair will be
checked in as luggage labelled "Special Assistance".

Power supply will be provided on board the aircraft
for passenger requiring life-sustaining equipment.

Passengers travelling on a stretcher will be attended
by officials from the medical centre and have their
documents checked by border control officers on
board the aircraft upon arrival. They will
subsequently be taken to the medical centre by special
transport. Customs control will take place in the
medical
centre in the presence of the passenger and a customs
officer. For passengers not requiring the medical
centre border control will be handled on board
the aircraft. Their luggage as well as that of their
accompanying person will be handed to them in the
arrivals hall.

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=38> com/index.php?option=com_content&task=view&id=8856&Itemid=38

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