[Cagdu] we won!

[ecwogan at aol.com]

Ken,gulliver and velvet,
I would like to congratulate you all on a job well done. I was told as 
I was growing up that persevere does pay off. I am glad you went in a 
great attitude and didn't give up. Also my grandmother even told me 
"that patience does pay off. Job well done.
Leaner  and family


-----Original Message-----
From: Ken Volonte <kenvolonte at comcast.net>
To: Cagdu <cagdu at nfbcal.org>
Sent: Thurs, 30 Aug 2007 5:11 PM
Subject: [Cagdu] we won!













Hi all.  Velvet and I met with Jaquie James,
director and general manager of the Stockton Arena along with Kevin 
Curin,
director, customer relations.  We told them of our experience last 
Friday
night.  It felt like we went through it frame by frame.  At one point,
Jaquie said that she had some notes that might be pertinent to the
incident.  It seems that Mr. Groban had requested a change in the 
seating
only 1 hour before people started arriving.  This explains why our 
usher
said that he didn't know where our seats had gone.  They really weren't
available any more.  This was so that Mr. Groban could pretend to be a
super star.  The seats he took out of play were filled with "adoring 
fans
who threw flowers at him and with little kids who he would sign cds for 
at
strategic moments in the show. 
 
    When we told of the joke made
about buying three seats, one for the dog, Jaquie gasped.  The telling 
of
the story involved the production of paper work on our side and a 
detailed map
on their side. 
 
    At the end of an hour, Jaquie
promised to refund all of our money and Kevin asked if we would be 
willing to
participate in training for the staff to make sure that this doesn't 
happen
again.  Sometimes it's easy when common sense and the law are on your
side.  The refund was a complete surprise, as was the invitation to 
attend
the circus next month.  "This will be a real test as to whether the 
staff
gets it that people can't just be pushed around like you were".  This 
was
from Kevin.  At the end of it all, we shook hands all around and Jaquie
thanked us for taking so much time to explain things in such detail. 
"Thanks for not yelling at us.  I would have punched the guy", she
said. She even got a kiss from Gulliver.  Bye for now. See you on
the telephone.   





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